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General Questions
What is Laia Satin Matte Lipstick?
Laia Satin Matte Lipstick is a luxurious, long-lasting lipstick that delivers vibrant color with a comfortable, soft-matte finish. It's formulated with nourishing ingredients to keep your lips feeling soft and hydrated throughout the day.
What are the benefits of Laia Satin Matte Lipstick?
Rich, high-impact color payoff
Comfortable, long-lasting wear
Soft-matte finish that doesn't dry out lips
Available in a wide range of stunning shades
Vegan and cruelty-free formula
Comfortable, long-lasting wear
Soft-matte finish that doesn't dry out lips
Available in a wide range of stunning shades
Vegan and cruelty-free formula
Do you offer samples?
We do not offer samples at this stage.
Formula & Ingredients
What kind of finish does Laia Satin Matte Lipstick have?
Laia Satin Matte Lipstick has a creamy soft-matte finish. It delivers rich color without feeling drying or cakey on your lips.
Is Laia Satin Matte Lipstick vegan and cruelty-free?
Yes
What are the ingredients in Laia Satin Matte Lipstick?
A full list of ingredients is available on each product page. We use high-quality, safe ingredients that are formulated for comfortable wear. We use only vegan and cruelty-free ingredients.
I have sensitive skin. Can I use Laia Satin Matte Lipstick?
We recommend performing a patch test before applying any new product to your lips. Apply a small amount of lipstick to your inner forearm and wait 24 hours to see if any irritation occurs. If you experience any irritation, discontinue use.
Application & Use
How do I apply Laia Satin Matte Lipstick?
For best results, start with exfoliated lips. Apply a single layer of lipstick directly to your lips, starting from the center and blending outwards. You can use a lip liner for added definition.
How long does Laia Satin Matte Lipstick last?
Laia Satin Matte Lipstick is formulated for long-lasting wear. The exact wear time can vary depending on individual factors like skin type and how much you eat or drink.
Does Laia Satin Matte Lipstick transfer?
The soft-matte finish of Laia Satin Matte Lipstick helps minimize transfer. However, some transfer may occur, especially during eating and drinking.
How can I make my Laia Satin Matte Lipstick last longer?
Apply lipstick to dry, prepped lips. Blot your lips with a tissue after application to remove excess product. You can also line your lips with a matching lip liner before applying lipstick.
Shades & Selection
How many shades of Laia Satin Matte Lipstick are there?
We offer 14 stunning shades to flatter various skin tones and preferences.
How do I choose the right shade of Laia Satin Matte Lipstick for me? Consider your skin tone, undertone, and the desired look you want to achieve.
What are the differences between the shades?
Each shade of Laia Satin Matte Lipstick offers a unique color story. Our shade descriptions provide details on the color tone, finish, and any special features.
Shipping & Delivery
Where do you ship to?
We currently ship all over the globe.
How much does shipping cost?
Shipping costs are calculated at checkout and depend on your order total and shipping destination. Shipping is FREE for UAE only.
How long does shipping take?
Shipping times vary depending on your location. We provide estimated shipping timelines at checkout and you will receive a tracking number once your order ships. All Laia lipsticks are shipped under temperature control to ensure product quality.
Can I track my order?
Yes, you will receive a shipping confirmation email with a tracking number once your order ships.
Returns & Refunds
What is your return policy?
We currently do not accept returns on Laia lipsticks due to hygiene reasons. However, if your package arrives damaged, please contact us within 2 days of receiving your order.
What happens if my package arrives damaged?
In the unlikely event that your package arrives damaged, please contact us immediately at [phone number] with a photo of the damage. We will work with you to resolve the issue to your satisfaction. This may involve a replacement or refund depending on the situation.
Can I exchange my lipstick for a different shade?
Unfortunately, we do not offer exchanges at this time.
Payment & Security
What payment methods do you accept?
We accept secure payment through credit cards, debit cards.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment information. We do not store your full credit card details on our servers.
Privacy Policy
What information do you collect about me?
We collect your name, shipping address, email address, and order information when you place an order. We may also collect additional information, such as your browsing history on our website, to improve your shopping experience.
How do you use my information?
We use your information to process your orders, send you order confirmations and shipping updates, and personalize your shopping experience. We may also use your information to send you marketing communications, but you can always opt out of these at any time.
How do you protect my information?
We take steps to protect your information from unauthorized access, use, or disclosure.
Can I see my privacy policy? Yes, you can view our full privacy policy by clicking here on the privacy policy page.
Additional Questions
Do you test on animals?
Strictly no, we are a cruelty-free brand.
Is your packaging eco-friendly?
We are working towards becoming 100% sustainable every day. All of our packaging is recyclable.
How can I contact Laia customer service? You can contact us by email at info@laiaglobal.com
If you have any further inquiries, please don't hesitate to reach out.